Welcome to MCPS ServiceNOW
Please select below which login criteria matches your scenario.
MCPS Technical Help Desk
Access our portal to submit a request, report an incident or monitor your tickets. You can also search to find helpful support guides and screencasts and check the status of MCPS systems.
Support Guide: https://docs.google.com/document/d/1PcJn-NiEgn-uFQ9ARbFdt3RxWXQJ2wYY1urnzP38G70/edit?usp=sharing
MCPS Active Employees
ERSC Connect
The portal can be used to locate support materials related to common ERSC issues or questions, as well as to open a new case so that an ERSC customer service agent can further assist you.
Registration Support Guide: https://docs.google.com/document/d/1NldNm56HVdoeoObRm9IU8btEL1MZq5C7w7UQO-zfVbA/edit?usp=sharing
MCPS Active Employees
MCPS Retirees and Other Former Employees
MCPS Community Tech Support
The Community Tech Support portal can be utilized to locate helpful resources and submit technical inquiries regarding student devices or MCPS applications.
Registration Support Guide: https://docs.google.com/document/d/1cczbhEXF7x3TBquSMQGUGsxIcqsm_BtG2KBBi_bA0_0/edit?usp=sharing
MCPS Parents